In the nine months of 2026, the consumer protection committee and its territorial departments received around 72.6 thousand appeals. The majority of them concerned retail and e-commerce, household services and housing and communal services.
WHAT RESULTS DID THE COMMITTEE SUMMARISE
The results of the work were reviewed at a meeting with the heads of the territorial departments. The meeting was held via video conference under the chairmanship of the head of the committee.
During the reporting period, consumers' demands were satisfied in 23.1 thousand appeals (31.9%). Legal assistance was provided in 26.6 thousand appeals (36.6%), and a further 16 thousand applications (22%) were forwarded to the relevant state bodies according to their competence.
WHAT FINES WERE IMPOSED
Over the nine months, the territorial departments conducted 1,347 inspections of business entities. This is 38% more than in the same period of 2025.
Following the control measures, 1,836 administrative cases were opened, and the total amount of fines imposed was 54.3 million tenge.
WHAT AMOUNT WERE CONSUMER RIGHTS PROTECTED FOR
As a result of the measures taken, consumer rights were protected for a total of 2.1 billion tenge. This amount included refunds, exchanges and replacement of goods. In the same period of 2025, the figure was 1.9 billion tenge.
Separately, 107 high-profile cases were reviewed, within which the rights of 365 consumers were protected for a total of 1.03 billion tenge.
HOW MUCH MONEY WAS RETURNED THROUGH JUDICIAL PROTECTION
As part of the claims and litigation work, the territorial departments initiated 8 lawsuits in the West Kazakhstan and East Kazakhstan regions, the Zhetisu region and the city of Shymkent.
As a result, the rights of 144 consumers were protected, and the amount of funds returned exceeded 5.86 million tenge.
WHY CITIZENS COMPLAINED ABOUT TELEPHONE COMMUNICATIONS
The meeting also reviewed complaints about the accessibility of telephone communications and the quality of consultations in the territorial departments. The heads of the divisions were instructed to update contact numbers, ensure the operation of telephone lines and improve the quality of consultation assistance.
